Service orders

Draft — content to come.

A service order is a request to provision a service for a customer. This page explains how to create a service order and follow it through to completion.

Who can use service orders

Partner Administrator Partner Operations

WECOM staff only

WECOM users with the WECOM Operations or WECOM Sales role can also create service orders on behalf of a partner.

Lifecycle

The diagrams below are illustrative placeholders until the confirmed lifecycle is documented.

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Create a service order

1. Open Service orders from the main menu.
2. Select New service order.
3. Complete the customer and service details, then select Submit.

Screenshot pendingService orders list/images/service-orders/01-list.png

The service orders list

TIP

Save your order as a draft if you do not have all the details yet.

Partner users

You can only see service orders that belong to your own organisation.

WECOM staff only

Staff can see orders for every partner and can filter the list by partner. Use the partner filter at the top of the list.

Once an order is submitted you can follow its progress on the order detail page. Staff also see the full audit trail on this page.

WARNING

Submitted orders cannot be edited. Contact support if something needs to change.

Frequently asked questions

Draft — content to come.